RETURNS/ EXCHANGE

 

At Nguet’s Design, we understand that sometimes, what you receive may not be exactly what you envisioned. Whether it’s a matter of fit, style, or simply a change of heart, we are here to support you through the returns and exchanges process. Our goal is to ensure that you are completely satisfied with your purchase, as we believe that every item should resonate with your personal style and cultural appreciation.

Our return policy is designed with your convenience in mind. You have 5 days from the date you receive your item to initiate a return. If you find that your selection doesn’t quite meet your expectations, we’re here to help you navigate the return process.

To ensure a smooth return, please make sure that your item is in the same condition as when you received it—unworn, unused, with tags still attached, and in its original packaging. We want you to feel confident in your choice, and if it doesn’t work out, we’ll gladly assist you in making it right.

For exchanges, we recommend returning the item you have and placing a new order for the item you desire. This way, you can ensure that you get exactly what you want without any delays. We believe that every piece you choose should reflect your unique identity and connection to your cultural roots.

In the event that you receive a damaged or incorrect item, please reach out to us immediately. We are committed to resolving any issues swiftly, ensuring that your experience with Nguet’s Design is nothing short of exceptional.

We also recognize that certain items may not be eligible for return, such as custom products or personal care goods. If you have any questions about specific items or need assistance, don’t hesitate to contact us. Your satisfaction is our priority, and we are here to guide you every step of the way.

Embrace the beauty of authentic African craftsmanship with confidence, knowing that we stand behind our products and are dedicated to making your experience as seamless as possible. Let us help you celebrate your cultural heritage while ensuring that every purchase is a perfect fit for you.